Performing Air Conditioning Repair Sacramento / Greater  Area

I’ve had my business on Yelp for about 12 years and since I've always had great reviews, and many of them after about 2 years I would maintain a top 5 ranking while searching for keywords such as A/C repair, Furnace Repair, Air Conditioning, HVAC, in the city of Sacramento. Then something strange happened about 2 years ago and I no longer come up on the natural search. Now the only time I ever see Sierra Aire is on the paid ads. My calls for natural search went from 5-10 a day and then about 2 years ago it was like a light switch and it went to virtually zero. Now the only way I get calls from Yelp is from the paid ads. If you have time to kill try this on yelp. Keep in mind I have 344 5 Star reviews As of 5-14-23. 

 

Search on yelp keyword (ac repair) in the city of (Sacramento) default search of Sort: (Recommended). Once you get past the paid ads look at the natural search.   I’m not even in the top 30 with companies like Bell Brothers with an average rating of 2.5 stars coming up before me.  I don’t know about you but when I think of the recommendations I imagine a company with 344 5 star reviews over 12 years would show up before a company with a 2.5 star average reviews. 
 

Now Search on yelp keyword (ac repair) in the city of (Sacramento) default search of Sort: (Highest rated).  Once you get past the paid ads look at the natural search.  Again I’m not even in the top 30 with companies like Gold Standard Heating and Air with 2 Reviews coming up before me. I don’t know about you but when I think of the highest rated I imagine a company with 344 5 star reviews over 12 years would show up before a company with 2 reviews. 

 

Now for the strangest yet,  Search on yelp keyword (ac repair) in the city of (Sacramento) default search of Sort: (Most Reviewed). Once you get past the paid ads look at the natural search.  Now this one to me is the most obviously strange result. You see it going in descending order of reviews and since I have 344 reviews I should obviously pop up here but still nothing. 

 

I’ve Called yelp multiple times and every time the representative looks at  my account for 20 minutes, agrees with me that something seems strange, tells me a manager will contact me within a month, and all I hear back is crickets. 

 

My question for you is what do you think is going on? Did you have the same search results? And has your trust for Yelp changed? I know mine sure has. If you’d like to support Sierra Aire I appreciate your business, referrals, and any (positive) feedback on Google, Next Door, Facebook, and Yelp. Thanks for taking the time to read this. 

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If you happen to be a legal representative and you think I may have further action to take, please don’t hesitate to reach out. You can call me at (916-671-5542) or email me at Sierraairehvac@gmail.com.